Track Your Order
You may check the status of your order in your account. An SMS with your delivery details will be sent to your registered mobile number on the date of the scheduled delivery.
For order tracking, please visit https://dp.urbanfox.asia/p/public/tracking and input your order number. You may also contact our delivery partner, Urbanfox, directly at 6476 7472.
Deliveries are made on Mondays to Fridays.
Orders placed before 12pm on weekdays will be processed the same day.
Orders made after 12pm on Friday and during weekends will be processed the following Monday.
Orders made on public holidays will be processed the next working day.
After processing, all orders will be packed and dispatched in 2-3 business days.
Free delivery for all orders.
Occasionally, severe weather conditions such as heavy rain can cause delays due to traffic or concern for the safety of our delivery agents. If this happens, we promise to keep you informed and ensure that your order reaches you as soon as possible.
Alternatively, you could contact our delivery partner, Urbanfox, at 6476 7472 to track your delivery.
Reschedule delivery time slot
If your delivery is scheduled for the next delivery date, we are not able to amend your delivery time. For all other time slots, kindly contact us at email@example.com to amend your time slot.
Alternatively, you can contact our delivery partner, Urbanfox at 6476 7472 and provide them with your order no. to reschedule your delivery.
Please ensure that someone is available to sign for the delivered package. If our delivery agents are unable to successfully deliver your package, they will be in touch to assist with the rescheduling of your delivery.
If you missed delivery and did not receive any notification from our delivery agents within 24 hours, please contact us at firstname.lastname@example.org for assistance.
Remote/Restricted Delivery Zones
Sennheiser aims to deliver to as many locations as we can. However, due to restrictions and limitations, we reserve the right not to deliver to areas that are remote or requires a security clearance, safety briefing or donning of safety gears.
An example of remote/restricted areas include, but are not limited to:
- Alps Avenue
- Changi and Seletar Airports
- Changi Cargo Complex/Ferry Terminal
- Airport link
- Jurong Island
- Lim Chu Kang
- MID Bases
- Off-shore Islands (Including Sentosa, Pulau Ubin, etc)
- Sembawang Park
- Singapore Prison Quarters
- Tanah Merah Ferry Terminal
- Tuas View Extension
On a case by case basis, we may accept delivery to such locations at an additional surcharge. You will still be able to enter your preferred delivery address upon checkout and successfully place your order.
Upon receipt of your order, our customer service team will be in touch with a quote on the delivery surcharge. All surcharges are to be paid by the customer in cash upon receipt of your package.
Sennheiser Online Singapore currently delivers within Singapore only.
Self pick-up not available.