Terms & Conditions

HDB 630 10-Day Trial

 

Campaign Period

The HDB 630 10-Day Trial ("Campaign") runs from 28 August to 13 September 2026 ("Campaign Period").

 

Eligibility

  • The Campaign applies only to HDB 630 purchases made in Singapore on the Sennheiser Consumer Official Webshop (https://sg.sennheiser-hearing.com/).
  • Customers must retain their original proof of purchase to qualify for the Campaign.
  • The Campaign is limited to one (1) return request per customer per eligible purchase unless otherwise approved by Sennheiser.

 

10 Day Trial

  • Customers may use the eligible product for up to ten (10) calendar days from the date of purchase.
  • If the customer is not satisfied with the product, they may submit a return request within ten (10) calendar days from the purchase date to receive a refund, subject to these Terms & Conditions.

 

Return Process

  1. Customers must complete the Return Request Form within ten (10) calendar days from the purchase date.
  2. Once the return request has been reviewed, customers will receive instructions on how to return the product.
  3. The product must be returned within the timeframe communicated by Sennheiser.

 

Product Return Requirements

To qualify for a refund, the returned HDB 630 must:

  • Include the complete product, with all accessories, cables, manuals, and original packaging.
  • Be returned in good, clean, and reasonable condition with no excessive wear, misuse, damage, or modifications.
  • Not show signs of abuse, intentional damage, water damage, or unauthorised repairs.
  • Be accompanied by the original proof of purchase.

Sennheiser reserves the right to reject any return that does not meet these requirements.

 

Return Shipping Fee

  • Please complete the Return Request Form before returning the product.
  • A Ninjavan shipping label will be included along with the purchase. Follow the instructions:
    1. Scan the unique QR code on the Ninjavan shipping label.
    2. Enter the mailing details and make payment online.
    3. Attach the label to the parcel, and drop it off at one of 800+ locations island-wide.
  • Shipping costs incurred will be borne by the customer and are non-refundable.
  • Click here to find out more details on Ninjavan shipping.

 

Refund

  • Once the returned product has been inspected and approved for refund, the refund will be processed using the original payment method where possible.
  • Refund processing time will be within five (5) business days after the returned product is received back in good condition, depending on the method of payment.

 

Exclusions

The Campaign does not apply to:

  • Orders made outside the Campaign Period.
  • Orders not designated as eligible for this Campaign.
  • Return requests made after the ten (10) calendar day return window.
  • HDB 630 that are incomplete, damaged through misuse, altered, or missing accessories or packaging.
  • Orders made with other retailers aside from the Sennheiser Consumer Official Webshop (https://sg.sennheiser-hearing.com/)

General

  • Sennheiser reserves the right to verify all return requests before approving a refund.
  • Any fraudulent, misleading, or abusive claims may result in disqualification from the Campaign.
  • Sennheiser reserves the right to amend, suspend, or terminate the Campaign or these Terms & Conditions without prior notice where reasonably necessary.
  • In the event of any dispute, Sennheiser’s decision shall be final.
  • Participation in this Campaign constitutes acceptance of these Terms & Conditions.